- ELECTRONIC SERVICES IN THE ONLINE STORE
- CONDITIONS FOR CONCLUDING A SALES CONTRACT
- WAYS AND DEADLINES FOR PAYMENT FOR THE PRODUCT
- COST, METHODS AND TIMING OF DELIVERY AND PICK-UP
- COMPLAINT OF THE PRODUCT
- OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES AND THE RULES FOR ACCESS TO THESE PROCEDURES
- RIGHT OF WITHDRAWAL (APPLIES TO SALES CONTRACTS CONCLUDED SINCE DECEMBER 25, 2014)
- PROVISIONS ON TRADERS
- FINAL PROVISIONS
- MODEL WITHDRAWAL FORM
- ATTACHMENTS TO DOWNLOAD
- RULES FOR THE USE OF FURNITURE
- THE WARRANTY DOES NOT COVER
1.4.1. WORKING DAY – one day from Monday to Friday excluding public holidays.
1.4.2. REGISTRATION FORM – a form available in the Online Store for creating an Account.
1.4.3. ORDER FORM – Electronic service, interactive form available in the Online Store enabling placing an Order, in particular by adding Products to the electronic shopping cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
1.4.4. CLIENT – (1) a natural person with full legal capacity and, in cases provided for by generally applicable regulations, also a natural person with limited legal capacity; (2) a legal person; or (3) an organisational unit without legal personality, the law of which confers legal capacity; – who has concluded or intends to conclude a Sales Agreement with the Seller.
1.4.5. CIVIL CODE – Civil Code Act of 23 April 1964 (OJ 1964 No 16, item 93, d.).
1.4.6. ACCOUNT – Electronic Service, marked with an individual name (login) and password provided by the Customer a set of resources in the Service Provider’s IT system, in which the data provided by the Customer and information about the Orders placed by the Customer in the Online Store are collected.
1.4.7. NEWSLETTER – Electronic service, an electronic distribution service provided by the Service Provider via e-mail, which allows all customers using it to automatically receive from the Service Provider the recurring content of the next editions of the Newsletter containing information about Products, news and promotions in the Online Store.
1.4.8. PRODUCT – available in the Online Store a movable thing that is the subject of the Sales Agreement between the Customer and the Seller.
1.4.9. REGULATIONS – these terms and conditions of the Online Store.
1.4.10. ONLINE STORE – online store of service providers available at the internet address: www.sofaroom.pl
1.4.11. SELLER; SERVICE PROVIDER – Sofaroom sp. with its registered office in Warsaw (02-972), Avenue of the Republic 18/68, registered in the Register of Entrepreneurs of the National Court Register under krs number: 0000787558, REGON: 383428729, TAX ID: 9512484916, share capital PLN 5,000.00 paid up in full, e-mail address: email@example.com.
1.4.12. SALES AGREEMENT – an agreement for the sale of the Product concluded or concluded between the Customer and the Seller through the Online Store.
1.4.13. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Customer through the Online Store.
1.4.14. THE CUSTOMER – (1) a natural person with full legal capacity and, in cases provided for by generally applicable regulations, also a natural person with limited legal capacity; (2) a legal person; or (3) an organisational unit without legal personality, the law of which confers legal capacity; – using or intending to use the Electronic Service.
1.4.15. CONSUMER RIGHTS ACT, ACT – Act of 30 May 2014 consumer rights (Journal of Laws 2014, item 827, as amended)
1.4.16. ORDER – a statement of the Customer’s will made using the Order Form and aimed directly at concluding the Product Sales Agreement with the Seller.
2. ELECTRONIC SERVICES IN THE ONLINE STORE
2.1. The following Electronic Services are available in the Online Shop: Account, Order Form and Newsletter.
2.1.1. Account – use of the Account is possible after completing a total of two consecutive steps by the Customer – (1) filling in the Registration Form and (2) clicking on the “Register” field. In the Registration Form, it is necessary for the Customer to provide the following data to the Customer: name and surname, address (street, house/apartment number, postcode, city, country), e-mail address, contact telephone number and password. In the case of Non-Consumer Customers, it is also necessary to provide the company name and tax identification number.
188.8.131.52. The Electronic Account service is provided free of charge for an indefinite period. The Customer has the possibility, at any time and without giving any reason, to delete the Account (withdrawal from the Account) by sending an appropriate request to the Service Provider, in particular by e-mail to the following address: firstname.lastname@example.org or in writing to the following address: Sofaroom sp. z o.o., Avenue of the Republic 18/68, 02-972 Warsaw.
2.1.2. Order Form – use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart in the Online Store. Placing an Order takes place after the Customer has completed a total of two consecutive steps – (1) after completing the Order Form and (2) clicking on the Online Store page after completing the Order Form of the “Confirm purchase” field – until this point, it is possible to modify the data entered independently (for this purpose, please follow the displayed messages and information available on the Website of the Online Store). In the Order Form, it is necessary for the Customer to provide the following customer data: name and surname, address (street, house/apartment number, postcode, city, country), e-mail address, contact telephone number and sales agreement data: Product(s), product quantity, place and delivery method of the Product(s), method of payment. In the case of non-consumer customers, it is also necessary to provide the company name and vat registration number.
184.108.40.206. The Electronic Order Form service is provided free of charge and is of a one-off nature and is terminated upon placing an Order through it or upon the prior cessation of the placing of an Order through the Customer through it.
2.3. The Customer is obliged to use the Online Store in a manner consistent with the law and good manners, with a view to respecting the personal rights and copyrights and intellectual property of the Service Provider and third parties. The Customer is obliged to enter data in accordance with the facts. The Customer is prohibited from providing unlawful content.
2.4. Complaint procedure:
2.4.1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the procedure for complaint of the Product, which is indicated in paragraph 6 of the Regulations) the Customer may submit, for example:
2.4.2. in writing to the following address: Sofaroom sp. z o.o., Avenue of the Republic 18/68, 02-972 Warsaw.
2.4.3. electronically by e-mail to: email@example.com
2.4.4. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances regarding the subject matter of the complaint, in particular the type and date of the irregularity; (2) customer’s requests; and (3) the contact details of the complainant – this will facilitate and speed up the processing of complaints by the Service Provider. The requirements given in the preceding sentence are in the form of recommendations only and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
2.4.5. The service provider’s response to the complaint shall take place immediately, no later than within 14 calendar days from the date of its submission.
3. CONDITIONS FOR CONCLUDING A SALES CONTRACT
3.1. The Conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with paragraph 1. 2.1.2 of the Regulations.
3.2. The price of the Product shown on the website of the Online Store is given in Polish zlotys and includes taxes. About the total price together with the taxes of the Product subject of the Order, as well as the costs of delivery (including fees for transport, delivery and postal services) and other costs, and when it is not possible to determine the amount of these fees – about the obligation to pay them, the Customer is informed on the pages of the Online Store at the time of placing the Order, including at the time of the Customer’s wish to be bound by the Sales Agreement.
3.3. Procedure for concluding a Sales Agreement in the Online Store using the Order Form
3.3.1. The Conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order in the Online Store in accordance with paragraph 1. 2.1.2 of the Regulations.
3.3.2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by sending the Seller the relevant e-mail to the customer’s e-mail address provided during the placing of the Order, which contains at least the seller’s statements about receiving the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail, a Sales Agreement between the Customer and the Seller is concluded.
3.4. The fixation, security and disclosure to the Customer of the content of the concluded Sales Agreement takes place by (1) making these Terms and Conditions available on the Website of the Online Store and (2) sending the Customer the e-mail referred to in paragraph 1. 3.3.2. Rules. The content of the Sales Agreement is additionally established and secured in the IT system of the Seller’s Online Store.
4. METHODS AND DEADLINES FOR PAYMENT FOR THE PRODUCT
4.1. The Seller provides the Customer with the following payment methods under the Sales Agreement:
4.1.1. Payment in cash on delivery on delivery, after payment of the advance payment.
4.1.2. Payment in cash on personal collection, after payment of an advance payment..
4.1.3. Payment by bank transfer to the Seller’s bank account.
4.1.4. Electronic payments and payment by credit card via Paypal or Dotpay.pl – possible current payment methods are specified on the Website of the Online Store in the payment method information tab and on the http://www.dotpay.pl website.
220.127.116.11. Settlements of transactions with electronic payments and payment card are carried out according to the customer’s choice through the Dotpay.pl service or Paypal.pl. The service of electronic payments and payment card is carried out by:
18.104.22.168.1. Dotpay S.A., with its registered office in Krakow, 30-552 Kraków, at Wielicka Street 72, registered by the District Court of Kraków-Downtown in Krakow, Division XI of the National Court Register under the number 0000296790, having the number Tax ID 634-26-61-860, TAX ID EU PL6342661860, number REGON 240770255 and share capital in the amount of PLN 4,000,000.00, paid in full in cash.
and PayPal (Europe) S.à r.l. et Cie, S.C.A. (registered with R.C.S. Luxembourg under number B 118 349), with its official registered office in Luxembourg, L-2449.
4.2. Due date:
4.2.1. If the Customer chooses to pay by bank transfer, electronic payments or payment by credit card, the Customer is obliged to make the payment within 14 calendar days from the date of conclusion of the Sales Agreement.
4.2.2. If the Customer chooses to pay in cash on delivery on delivery or cash on personal delivery or card payment on delivery, the Customer is obliged to make payment upon receipt of the shipment.
5. COST, METHODS AND TIMING OF DELIVERY AND PICK-UP OF THE PRODUCT
5.1. Delivery of the Product to the Customer is subject to payment, unless the Sales Agreement provides otherwise. The costs of delivery of the Product (including transport fees, delivery and postal services) are indicated to the Customer on the pages of the Online Store in the information section regarding delivery costs and during the placing of the Order, including at the time of the Customer’s wish to be bound by the Sales Agreement.
5.2. The service of bringing the product is paid, determined individual to each order. If the construction conditions prevent the contract from being placed at the destination of Sofaroom sp. o.o. is not responsible for the situation. In this case, the organization of placing the order to the destination is the responsibility of the Buyer.
5.3. Upon receipt of delivery for an order placed directly in a physical store or stand, the Customer has 7 days to make a request to replace the product with the correct one if it turned out to be incompatible with the order.
5.4. Personal collection of the Product by the Customer is free of charge. The address of receipt of the products shall be forwarded to the Seller.
5.5. The Seller provides the Customer with the following means of delivery or collection of the Product:
5.5.1. Courier, courier delivery.
5.5.2. Pallet shipment.
5.6. The delivery date of the Product to the Customer is from 6 to 8 weeks, unless a shorter period is specified in the description of the product or during the placing of the Order. In the case of Products with different delivery dates, the delivery date is the longest stated time limit, but it may not exceed 8 weeks. The beginning of the period of delivery of the Product to the Customer counts as follows:
5.6.1. If the Customer chooses the method of payment by bank transfer, electronic payments or payment card – from the date of recognition of the advance payment in the Seller’s bank account.
5.6.2. If the Customer chooses the method of cash cash on delivery – from the date of recognition of the advance payment in the Seller’s bank account.
6. PRODUCT COMPLAINT
6.1. Refund is only possible if the products have been purchased at the normal price, without promotion. Discounted products cannot be returned.
6.2. The basis and extent of the Seller’s liability to the Customer, if the sold Product has a physical or legal defect (warranty) are determined by generally applicable laws, in particular the Civil Code. For Sales Agreements concluded until December 24, 2014, the basis and extent of the Seller’s liability to the Customer who is a natural person who purchases the Product for a purpose not related to professional or economic activities, for the non-compliance of the Product with the Sales Agreement are determined by generally applicable law, in particular by the Act of 27 July 2002. special conditions of consumer sales and amendment of the Civil Code (Journal of Laws 2002 No. 141, item 1176 as amended).
6.3. The Seller is obliged to provide the Customer with a product without defects.
6.4. The complaint may be submitted by the Customer, for example:
6.4.1. in writing to the following address: Sofaroom sp. z o.o., Avenue of the Republic 18/68, 02-972 Warsaw.
6.4.2. electronically by e-mail to: firstname.lastname@example.org
6.5. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances regarding the subject matter of the complaint, in particular the type and date of the defect; (2) request a manner of bringing the Product into conformity with the Sales Agreement or a statement of price reduction or withdrawal from the Sales Agreement; and (3) the contact details of the complainant – this will facilitate and speed up the processing of the complaint by the Seller. The requirements given in the preceding sentence are in the form of recommendations only and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
6.6. The Seller will respond to the Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission. Failure by the Seller to respond within the above period means that the Seller has considered the complaint to be justified.
6.7. The Customer who exercises the warranty rights is obliged at his own expense to deliver the defective Product to the address previously agreed with the Seller. If, due to the type of Product or the manner in which the Product is installed, the delivery of the Product by the Customer would be unduly difficult, the Customer is obliged to make the Product available to the Seller where the Product is located.
7. OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES AND THE RULES FOR ACCESS TO THESE PROCEDURES
7.1. Detailed information on the possibility for the Customer who is a consumer to take advantage of out-of-court complaint handling and redress procedures and the rules of access to these procedures are available at the premises and on the websites of district (municipal) consumer advocates, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php
7.2. A customer who is a consumer has the following examples of options for using out-of-court complaint handling and redress methods:
7.2.1. The customer shall be entitled to apply to the permanent consumer arbitral tribunal referred to in Article 10(1) of Regulation (EC) No 1782/2003. Article 37 of the Law of 15 December 2000 o Trade Inspection (Journal of Laws 2001 No. 4, item 25 as amended), requesting the settlement of the dispute arising from the concluded Sales Agreement. The rules of procedure for the organisation and operation of the permanent consumer arbitration courts are laid down in the Regulation of the Minister of Justice of 25 September 2001. on the definition of rules of procedure for the organisation and operation of permanent consumer arbitration courts. (OJ 2001, No 113, item 1214).
7.2.2. The customer is entitled to address the provincial inspector of the Trade Inspection in accordance with Art. Article 36 of the Act of 15 December 2000 o Trade Inspection (Journal of Laws 2001 No. 4, item 25 as amended), requesting the initiation of mediation proceedings for an amicable termination of the dispute between the Customer and the Seller. Information on the rules and procedures of mediation procedure conducted by the provincial inspector of trade inspection is available at the premises and on the websites of individual Provincial Inspectorates of Trade Inspection.
7.2.3. The Customer may be assisted in resolving the dispute between the Customer and the Seller, also using the assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (m.in. Consumer Federation, Polish Consumer Association). Advice is provided by e-mail through the Consumer E-Advice Centre at email@example.com and by the Polish Consumer Association and the Consumer Foundation on the consumer hotline number 801 440 220 (hotline open on WeekDays, from 8:00 to 18:00).
8. RIGHT OF WITHDRAWAL
(APPLIES TO SALES CONTRACTS CONCLUDED SINCE DECEMBER 25, 2014)
8.1. A consumer who has concluded a distance contract may, within 14 calendar days, withdraw from it without giving any reason and without incurring costs, with the exception of the costs referred to in paragraph 1. 8.8 of the Regulations. In order to meet the deadline, it is sufficient to send a statement before its expiry. A declaration of withdrawal may be made, for example:
8.1.1. in writing to the following address: Sofaroom sp. z o.o., Avenue of the Republic 18/68, 02-972 Warsaw.
8.1.2. electronically by e-mail to: firstname.lastname@example.org
8.2. The right of withdrawal is taken into account only for products not overpriced.
8.3. An example of a model withdrawal form is contained in Annex 2 to the Consumer Rights Act and is additionally available in paragraph 1. 11 of the Regulations and on the website of the Online Store in the tab concerning withdrawal from the contract. The consumer may use the model form, but this is not mandatory.
8.4. The period for withdrawal begins:
8.4.1. for the contract in which the Seller issues the Product, being obliged to transfer his property (e.g. Sales Agreement) – from the acquisition of the Product by the consumer or a third party designated by him other than the carrier, and in the case of a contract that: (1) covers many Products that are delivered separately, in batches or in parts, from taking possession of the last Product, lot or part, or (2) consists in the regular delivery of the Products for a period of time , from the acquisition of the first Product;
8.4.2. for other contracts from the date of conclusion of the contract.
8.5. In the event of withdrawal from a distance contract, the contract shall be deemed not to have been concluded.
8.6. The Seller is obliged immediately, no later than 14 calendar days from the date of receipt of the consumer’s declaration of withdrawal from the contract, to reimburse the consumer all payments made by him, including the costs of delivery of the Product (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest usual method of delivery available in the Online Store). The seller shall refund the payment using the same method of payment as the consumer has used, unless the consumer has expressly agreed to another method of refund which does not entail any costs for him. If the Seller has not offered to collect the Product from the consumer himself, he may withhold the refund of payments received from the consumer until the Product is received back or the consumer has provided proof of its return, whichever occurs first.
8.7. The Consumer is obliged immediately, no later than within 14 calendar days from the date on which he left the contract, return the Product to the Seller or hand it over to the person authorized by the Seller for collection, unless the Seller has offered to pick up the Product himself. In addition to the deadline, it is sufficient to return the Product before its expiry. The Consumer may return the Product to the address previously agreed with the Seller.
8.8. The Consumer is responsible for reducing the value of the Product resulting from the use of the Product in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the Product.
8.9. Possible costs associated with the consumer’s withdrawal from the contract to be borne by the consumer:
8.9.1. If the Consumer has chosen a method of delivery of the Product other than the cheapest usual means of delivery available in the Online Store, the Seller is not obliged to reimburse the consumer for the additional costs incurred by him.
8.9.2. The Consumer shall bear the direct costs of returning the Product.
8.9.3. In the case of a Product which is a service, the performance of which, at the express request of the consumer, began before the expiry of the withdrawal period, the consumer, who exercises the right of withdrawal after making such a request, is obliged to pay for the services fulfilled until the withdrawal from the contract. The amount of payment shall be calculated in proportion to the extent of the performance provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount shall be the market value of the benefit provided.
8.10. The right of withdrawal from a distance contract shall not apply to the consumer in respect of contracts:
8.10.1. (1) for the provision of services, if the Seller has performed the service in full with the express consent of the consumer, who was informed before the start of the service that after the seller has fulfilled the performance, he will lose the right of withdrawal from the contract; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period; (3) in which the subject of the service is a product not prefabricated, manufactured to the consumer’s specifications or intended to meet his individual needs; (4) in which the subject of the service is a Product that is rapidly deteriorating or has a short shelf life; (5) in which the subject of the service is the Product delivered in a sealed package, which after opening the package can not be returned for health reasons or for hygienic reasons, if the packaging was opened after delivery; (6) in which the subject of the service are Products which, after delivery, by their nature, are inseparably combined with other things; (7) in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the Sales Agreement, and the delivery of which can take place only after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control; (8) in which the consumer expressly requested that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer or provides Products other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in respect of additional services or Products; (9) in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the packaging was opened after delivery; (10) for the supply of journals, periodicals or periodicals, with the exception of a subscription agreement; (11) concluded by public auction; (12) for the provision of accommodation services, other than for residential purposes, carriage of goods, car rental, catering, leisure, entertainment, sporting or cultural events, if the contract indicates the date or period of provision of the service; (13) for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer before the expiry of the period for withdrawal from the contract and after informing him by the Seller about the loss of the right of withdrawal from the contract.
9. PROVISIONS ON TRADERS
9.1. This section of the Regulations and the provisions contained therein apply only to Customers and Services of non-consumers.
9.2. The Seller has the right to withdraw from the Sales Agreement concluded with the Customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving any reason and does not give rise to any claims against the Seller on the part of the Customer who is not a consumer.
9.3. In the case of Customers who are not consumers, the Seller has the right to limit the available payment methods, including require prepayment in whole or in part, regardless of the method of payment chosen by the Customer and the fact that the Sales Agreement is concluded.
9.4. Upon delivery by the Seller, the carrier shall pass on to the Customer who is not the consumer benefits and burdens associated with the Product and the danger of accidental loss or damage to the Product. In this case, the Seller shall not be liable for any loss, loss or damage to the Product arising from acceptance for carriage until it is delivered to the Customer and for the delay in the carriage of the shipment.
9.5. In the event that the Product is sent to the Customer through the carrier, the Non-consumer Customer is obliged to examine the shipment at the time and in the manner adopted for such shipments. If it determines that the Product has been damaged or damaged during the carriage, it is obliged to take all necessary steps to determine the liability of the carrier.
9.6. In accordance with Article 2(10) of the basic 558 § 1 of the Civil Code, the Seller’s liability for the Product to the Customer who is not a consumer is excluded.
9.7. In the case of Non-Consumer Service Recipients, the Service Provider may terminate the contract for the provision of the Electronic Service with immediate effect and without indicating the reasons by sending the Customer a corresponding statement.
9.8. The liability of the Service Provider/Seller in relation to the Customer/Customer who is not a consumer, regardless of its legal basis, is limited – both in the context of a single claim, as well as for any claims in total – up to the amount of the price paid and the delivery costs under the Sales Agreement, but not more than the amount of one thousand zlotys. The Service Provider/Seller is liable to the Customer/Customer who is not a consumer only for typical foreseeable damages at the time of conclusion of the contract and is not liable for the lost benefits to the Customer/Customer who is not a consumer.
9.9. Any disputes arising between the Seller/Service Provider and the Customer/Customer who is not a consumer shall be subject to the court competent for the seller/service provider’s registered office.
10. FINAL PROVISIONS
10.1. Contracts concluded through the Online Store are concluded in Polish.
10.2. Amendment of the Regulations:
10.2.1. The Service Provider reserves the right to make changes to the Regulations for important reasons: changes in the law; changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions.
10.2.2. In the event of the conclusion under these Regulations of contracts of a continuous nature (e.g. provision of electronic service – Account), the amended regulations shall bind the Customer, if the requirements set out in Art. 384 and 384 of the Civil Code, that is, the Customer has been duly notified of the changes and has not terminated the contract within 14 calendar days from the date of notification. In the event that the amendment of the Regulations results in the introduction of any new fees or an increase in the current Customer who is a consumer has the right to withdraw from the contract.
10.2.3. In the case of conclusion under these Terms and Conditions of contracts of a different nature than continuous contracts (e.g. The Sales Agreement) changes to the Regulations will not in any way affect the rights of acquired Customers/Customers who are consumers before the date of entry into force of the amendments to the Regulations, in particular, changes to the Regulations will not affect already placed or placed Orders and concluded, implemented or executed Sales Agreements.
10.3. In matters not regulated by these Regulations, generally applicable provisions of Polish law, in particular: the Civil Code, shall apply; Electronic Services Act of 18 July 2002. (OJ 2002 No 144, item 1204, as amended); for Sales Contracts concluded until December 24, 2014 with customers who are consumers – provisions of the Act on the protection of certain consumer rights and liability for damage caused by a dangerous product of 2 March 2000. (OJ 2000 No 22, item 271, as amended) and the Act on Special Conditions of Consumer Sales and on the Amendment of the Civil Code of 27 July 2002. (OJ 2002 No 141, item 1176, as amended); for Sales Contracts concluded since December 25, 2014 with customers who are consumers – provisions of the Consumer Rights Act of 30 May 2014. (Journal of Laws 2014, item 827, as amended); and other relevant provisions of generally applicable law.
11. MODEL WITHDRAWAL FORM
(ANNEX NUMBER 2 TO THE CONSUMER RIGHTS ACT)
Model withdrawal form
(this form must be completed and sent back only if you wish to withdraw from the contract)
SORAROOM sp. o.o.
Aleja Rzeczypospolitej 18/68, 02-972 Warsaw
– I/We(*) hereby inform/inform(*) of my/our withdrawal from the contract of sale of the following items (*) of the contract for the supply of the following items(*) of the contract for the performance of the following goods (*)/o providing the following service(*)
– Date of conclusion of the contract(*)/take-off(*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if the form is sent on paper)
(*) Delete as appropriate.
12. DOWNLOADABLE ATTACHMENTS
12.1. Complaint Request – Download PDF Document
12.2. Declaration of Withdrawal – Download PDF
12.3. Declaration of withdrawal (Annex 2 of the Act) – Download pdf document
- Do not use sharp tools when unpacking, as this may damage the furniture lining.
- As a result of transport, the unpacking may result in irregular folds and creases in the lining. The effect is reversed a few days after unpacking. The shaping process can be accelerated by manually shaping the pillows, armrests and seats.
- When moving the furniture, do not hold the upholstery or its loose parts (cushions) as this may cause irreversible deformation or tearing. Move the furniture or the set elements by grasping them from underneath by the rigid elements of the supporting structure. Do not move the furniture, as the edges of the feet may cause irreparable damage to the furniture structure and floor.
- The furniture should be used in dry, enclosed and protected from harmful atmospheric influences and direct sunlight. The air humidity in rooms should be between 25%-80%. The permissible temperature is between +15°C and +30°C. Furniture should not be placed less than half a meter away from active radiators, ovens.
- Furniture should be protected against unjustified mechanical damage, which may be caused by e.g. sitting on the headboard, standing or sitting on armrests, backrests and seat edges, on single wooden spring strips, pushing the bedding box by placing excessive bedding volume, etc.
- Upholstered furniture differs in the softness of the seats. This is due to the natural properties of materials used as a filling. Intensive use of the furniture can also contribute to differences in the hardness of seats, backrests and armrests. This is a normal phenomenon, conditioned by use.
- It is required to level and place the furniture on a level floor.
- The colouring of the wooden elements, i.e. the legs, may differ from that shown in the picture. This is a natural feature associated with the diversity of structure, grain and colour of the wood. Therefore, we pay attention to the possibility of differences in stain shades, especially when ordering another set of furniture.
- In the case of adding more products, we reserve the right to make a reservation that differences in design, fabric and leather shades may occur.
- It should be remembered that furniture dressed in light upholstery or leather is exposed to dying by other textiles, especially clothing (e.g. jeans). This is a drawback of the garment fabric, not the cover.
- The use of furniture made of natural leathers changes its appearance and initial features over time. The formation of certain folds in the covering is a characteristic phenomenon and does not mean quality defects.
- Upholstered furniture should not be used only in one place, but interchangeably across the entire seat surface to avoid differences in appearance of the whole set.
- When unfolding lying down sofas, it is important to always do this standing in front of the furniture, in the middle of its width. Lift the seat slightly from the bottom and extend it to the stop, leading straight ahead. Pull out the mattresses of the corner sofa sets in a vertical oblique forward motion, after extending the lying down segment, as with sofas.
- Some fabrics shimmer in the rays of light. It looks like they have different shades. This is not a reason for complaint, but a characteristic of these fabrics.
- The fabrics used in the furniture do not require special care. From time to time it is enough to clean the outer surface of the upholstery with a dry, soft cloth or, in the case of fabrics, with a soft clothing brush, or with a vacuum cleaner with an upholstery cap.
- Stains and larger dirt should be removed immediately with a soft, white cotton cloth dampened in lukewarm water, in a circular motion without exerting more pressure. Leave damp areas to dry naturally after cleaning (do not use a dryer). In case of difficult stains you can use mild, grey soap. Immediately after drying, the areas cleaned on fabric covers can be combed with a clothes brush.
- Dirt, the effects of improper cleaning attempts, as well as damage caused by pets and mechanical damage resulting from improper use, such as sitting or standing on the headrest plate, armrests, backrests, single spring slats.
- Varied wear and tear due to uneven operation of the “seats”
- Changes resulting from repairs or alterations of furniture made by or on behalf of the Buyer by a third party.
- Damage resulting from improper or careless transport, handling of furniture, assembly and use, as well as resulting from sales from random events and other circumstances beyond the control of the Guarantor.
- Defects and damage, as a result of which the price of the product was reduced.
- Differences in hardness and height of individual components, components subject to structural solutions,
- Difference ± 4 cm in the dimensions of the actual furniture in relation to the dimensions given in the Guarantor’s informants,
- Differences in the structure of wood, and the difference in shades of stained glued elements and natural wood. Small open layers of the tic, reflections, fine scratches, distortions are the characteristics and signs of the naturalness of the material,
- Changes in skin colour taken over from foreign materials of unseeded colours,
- Ruffles – crease of upholstery material (skaju or fabric) on furniture with soft filling of inserts after each use, which are a natural consequence of the extension of the upholstery material,
- Natural signs of use of upholstered furniture, which consists in the fact that after each use, ruffles of the covers and the movement of soft filling in the cartridges of the vapor and armrests may arise. They can be eliminated by shaking manually, patting and re-forming the shape of the
- Differences in seat foam hardness between 10%-15% due to the permissible spread of hardness of foams of one species administered by foam manufacturers and natural changes in the softness of the cushions,
- Differences in the shade and structure of the covering materials between the sampler and the furniture made up to 5.
- Some fabrics shimmer in the rays of light. There is a deluded impression of wiping out the colour or
the formation of shades. This is not the reason for the complaint, but only the characteristics of these fabrics.
- Changes occurring naturally as a result of the operation of the furniture.
The loss of warranty rights occurs in particular in the case of mechanical damage to the furniture (e.g. cutting, tearing, scratching, scorching, soiling, damaging and abrasive during transport with vehicles not belonging to the Guarantor, unpacking or use, etc.) or as a result of non-compliance with the rules of use and maintenance of furniture products.
For complaints of new furniture with transport damage, it is necessary to keep a thick foil of the packaging until arrival and assessment of the reasons by the representative of the Guarantor.